Frequently Asked Questions

For UK mainland addresses excluding Scottish Highlands select from FREE Standard, Express – £3.95 & Saturday Delivery – £7.99. For Scottish Highlands the cost is £4.99. We are unable to deliver to Northern Ireland & offshore locations. Full details on our Delivery Page.

Free standard delivery is 3-5 working days and express delivery is 1-2 working days.  For Scottish Highlands allow 4-7 working days. Orders placed before 1pm (Mon-Fri) are dispatched same day. Orders placed after 1pm or on weekends are sent out the next working day. Full details on our Delivery Page.

We offer a Saturday delivery service via Parcelforce for UK mainland except for Scottish Highlands & Northern Ireland.  Order by 1pm Friday and select Saturday option in checkout. 

Yes, provided they are made within 30 days of the date of purchase. The seals on the containers need to be intact. Please visit our returns page for full details.

No, it is the customers responsibility to pay for the return. We do not arrange pickups by couriers for customers.

All of our products are manufactured in the UK.

It will always depend on the porosity of the surface being sealed. Even the same type of stone can vary. If you are unsure please contact us, our advice is free.

Your surface will stay cleaner and therefore look attractive for much longer. Sealers resist oil and water based staining. They also inhibit organic growth.

Yes, for a period of time, but you may wish to clean your patio again the following spring. Sealing the stone after cleaning extends the time it stays clean for as it inhibits organic growth. Sealing also resists water and oil based staining.

Pressure washing alone does not remove black spot lichens, our Black Spot Remover Plus will remove it.

Some patio cleaners can take up to one hour to break down organic soiling, they often only work when the surface is kept wet. Heavy contaminations may take longer to clear, you may wish to repeat the process. It is the dwell time that is key to removing lichens.

No, some sealers are surface sealers which may may not breathe or be semi-breathable. There are many reasons why one form of sealer may be more suitable than another. It will vary based on surface type and whether the surface is located inside or outside. Please contact us for advice – it is free!

Usually it is related to how much active ingredient is contained in the product. Cheap patio cleaners contain very low levels of active ingredients. Therefore they are actually very expensive for what they are! You may need to apply huge amounts of product to gain any visible effect. We only supply strong and effective cleaning agents.

Currently we do not ship to offshore locations like the Isles Of Scilly, Channel Islands, Hebrides, Orkneys, Shetlands or Isle of Man.