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Frequently Asked Questions
How much does delivery cost?

All items to UK mainland addresses are delivered free of charge. An express service is available, at an additional cost, but only to UK mainland addresses. There are some charges to Northern Ireland, the Highlands & Islands, IOM & IOW. These costs are displayed on our delivery charges & timescale tab on each product page (and next to the lorry symbol on each product page). The Delivery Charges & Timescales page is also located at the foot of every page on the website – under ‘Quick Links’

What is your delivery timescale?

Free delivery is 4-5 days and express delivery is 1-2 days. Northern Ireland, The Scottish Highlands & Islands and other offshore areas may be 4-7 days.

Does your delivery company deliver at weekends?

No, working week days only, Monday to Friday other than by special arrangement.

Do you accept returns?

Yes, provided they are made within 30 days of the date of purchase. The seals on the containers need to be intact.

Do you pay the courier costs for returns?

No, it is the customers responsibility to pay for the return. We also do not arrange pickups by couriers for customers.

Where are your products manufactured?
All of our products are manufactured in the UK.
What sort of coverage do your sealers achieve?
It will always depend on the porosity of the surface being sealed. Even the same type of stone can vary. If you are unsure please contact us, our advice is free.
Why should you seal porous surfaces like sandstone?

It will stay cleaner and therefore look attractive for much longer. Sealers resist oil and water based staining. They also inhibit organic growth.

Will my patio stay clean after using one of your products?

Yes, for a period of time, but you may wish to clean your patio again the following spring. Sealing the stone after cleaning extends the time it stays clean for as it inhibits organic growth. Sealing also resists water and oil based staining.

I cannot remove black spot from my sandstone pavers by pressure washing - can they be removed?
Pressure washing alone does not remove black spot lichens, our Patio Black Spot Remover Plus will remove it.
Why is dwell time so important when using your patio cleaners?

Some patio cleaners can take over an hour to break down organic soiling, they often only work when the surface is kept wet. Heavy contaminations may take longer to clear, you may wish to repeat the process. It is the dwell time that is key to removing lichens.

Are all sealing products breathable?

No, some sealers are surface sealers which may may not breathe or be semi-breathable. There are many reasons why one form of sealer may be more suitable than another. It will vary based on surface type and whether the surface is located inside or outside. Please contact us for advice – it is free!

Why are some patio cleaners cheaper than others?
Usually it is related to how much active ingredient is contained in the product. Cheap patio cleaners contain very low levels of active ingredients. Therefore they are actually very expensive for what they are! You may need to apply huge amounts of product to gain any visible effect. We only supply strong and effective cleaning agents.
Do you deliver to the Channel Islands or Isles Of Scilly?

We do not ship to the Isles Of Scilly or Channel Islands at present.

Easy to apply

Our products are easy to apply using non specialist tools

Lasting Results

Full strength professional cleaning and sealing products

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After Sales Support

Help and support with application methods and top tips!