Free economy shipping IS AVAILABLE TO MOST UK MAINLAND ADDRESSES, WITH THE EXCEPTION OF CERTAIN POSTCODES IN SCOTLAND. Express & Saturday shipping options are also available. ALL ORDERS must be PLACED by 1pm for dispatch that day. ANY order placed after 1pm will be processed the next working day. We are open Monday-Friday 9am – 5pm. THE OFFICE IS closed DURING weekends & bank holidays.

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Home | Help & Advice | Frequently Asked Questions
Frequently Asked Questions
How much does delivery cost?

All items to UK mainland addresses are delivered free of charge. An express service is available, at an additional cost, but only to UK mainland addresses. There are some charges to Northern Ireland, the Highlands & Islands, IOM & IOW. These costs are displayed on our delivery charges & timescale tab on each product page (and next to the lorry symbol on each product page). The Delivery Charges & Timescales page is also located at the foot of every page on the website – under ‘Quick Links’ Please click on the words ‘Delivery Charges & Timescales’ this link contains all relevant information.

What is your delivery timescale?

Free delivery is 4-5 working days and express delivery is 1-2 working days. Northern Ireland, The Scottish Highlands & Islands and other offshore areas may be 4-7 days. See cut off times for processing in the delivery and charges information at the foot of the page. We do not process orders after 1pm for outgoing shipments that day. If you require next day delivery please contact to ensure this is possible.

Does your delivery company deliver at weekends?

We offer a Saturday delivery service via Parcelforce. This is a signed for service only. Any order must be placed by 1pm Friday and the relevant option taken at checkout. This is for UK mainland addresses only. This service does not cover Highlands, Islands and other offshore locations.

Do you accept returns?

Yes, provided they are made within 30 days of the date of purchase. The seals on the containers need to be intact.

Do you pay the courier costs for returns?

No, it is the customers responsibility to pay for the return. We also do not arrange pickups by couriers for customers.

Where are your products manufactured?
All of our products are manufactured in the UK.
What sort of coverage do your sealers achieve?
It will always depend on the porosity of the surface being sealed. Even the same type of stone can vary. If you are unsure please contact us, our advice is free.
Why should you seal porous surfaces like sandstone?

It will stay cleaner and therefore look attractive for much longer. Sealers resist oil and water based staining. They also inhibit organic growth.

Will my patio stay clean after using one of your products?

Yes, for a period of time, but you may wish to clean your patio again the following spring. Sealing the stone after cleaning extends the time it stays clean for as it inhibits organic growth. Sealing also resists water and oil based staining.

I cannot remove black spot from my sandstone pavers by pressure washing - can they be removed?

Pressure washing alone does not remove black spot lichens, our Black Spot Remover Plus will remove it.

Why is dwell time so important when using your patio cleaners?

Some patio cleaners can take over an hour to break down organic soiling, they often only work when the surface is kept wet. Heavy contaminations may take longer to clear, you may wish to repeat the process. It is the dwell time that is key to removing lichens.

Are all sealing products breathable?

No, some sealers are surface sealers which may may not breathe or be semi-breathable. There are many reasons why one form of sealer may be more suitable than another. It will vary based on surface type and whether the surface is located inside or outside. Please contact us for advice – it is free!

Why are some patio cleaners cheaper than others?
Usually it is related to how much active ingredient is contained in the product. Cheap patio cleaners contain very low levels of active ingredients. Therefore they are actually very expensive for what they are! You may need to apply huge amounts of product to gain any visible effect. We only supply strong and effective cleaning agents.
Do you deliver to the Channel Islands or Isles Of Scilly?

We do not ship to the Isles Of Scilly or Channel Islands at present.

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