Refund & return policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not offer money back on items where the product has been used.
Money back on ‘used’ items with broken seals is entirely at our descretion.
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial or no refund is granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 7 days.
Please be aware that when we reverse card payments it can take 5-10 days to appear on your statement.
We will not refund the cost of the item if it does not reach you on our delivery timescales whether it is next day, express or standard free shipping.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted – usually 5-10 days. Next contact your bank – There is some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to inform us.
To return your product, you should first email us to inform us that you wish to return an item and we will reply with the delivery address.
You will be responsible for paying for your own return shipping costs for returning your item. Our outgoing shipping costs are non-refundable where applied. If you receive a refund, the cost shipping will be deducted from your refund or a restock fee.
Depending on where you live, the time it may take for any exchanged product to reach you, may vary.
When shipping any item, please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please email the tracking information to us at [email protected]
If you have paid for next day delivery it will be based on the order being received by us before 12.00pm on a working day (Mon-Fri). We will send the item that afternoon. We will only refund the next day shipping element if the delivery does not reach you on the next working day. We will not refund the cost of the item unless it is returned to us as per above conditions. We will also not pay for the cost of the return of the item. We will not refund next day delivery costs if the couriers attempt delivery and the customer is not in or the customer refuses the item unless damaged.
If you have paid for express shipping we will aim to have the item with you within 48 hours providing the order is placed before 12.00pm on a working day (Mon – Fri). We will not refund the customer unless the item is returned to us in the above condition. We will not refund the cost of express shipping if the customer is not in or refuses the parcel unless it is damaged. The customer is responsible for any cost of shipping the item back to us.
When an item(s) that was purchased on a free standard delivery option or express delivery option is returned we charge a restock fee of £6.00 per item. Or £6.00 per box if the item was a 20 litre bundle deal.
We are not open on a Saturday or Sunday so no orders are processed or shipped on those days.