Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If we do offer a refund it is entirely at our discretion.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging/container.

We do not offer money back on items where the product has been used.

Money back on ‘used’ items with broken seals is entirely at our discretion.

Non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial or no refund is granted: (if applicable)

* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 working days.

Please be aware that when we reverse card payments it can take 5-10 days to appear on your statement.

We will not refund the cost of the item if it does not reach you on our delivery timescales, whether it is Saturday delivery, express or standard shipping.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted – usually 5-10 days. Next contact your bank – There is some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@floorseal.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@floorseal.co.uk to inform us.

Shipping

To return your product, you should first email us to inform us that you wish to return an item and we will reply with the delivery address.

You will be responsible for paying for your own return shipping costs for returning your item. Our outgoing shipping costs are non-refundable where applied. 

Depending on where you live, the time it may take for any exchanged product to reach you, may vary.

When shipping any item, please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please email the tracking information to us at Info@floorseal.co.uk

If you have opted for a paid delivery service (Express or Saturday delivery) the order must be received by us before 1.00pm on a working day (Mon-Fri). We will then send the item that afternoon. Saturday delivery options must reach us by 1pm on a Friday.

We will only refund the paid for shipping element if the delivery does not reach you within the timescale chosen. We will not refund the full cost of the item unless it is returned to us as per above conditions. We will also not pay for the cost of the return of the item. We will not refund paid for shipping delivery costs if the couriers attempt delivery and the customer is not in, or the customer refuses the item, unless damaged.

When an item(s) is returned we hold the right to charge a restock fee of £6.00 per item.

We are not open on a Saturday or Sunday, so no orders are shipped on these days.

Missing items or disputed deliveries

If do not receive your item within the delivery timescale please contact us by emailing us at info@floorseal.co.uk or replying your order confirmation which will arrive from orders@floorseal.co.uk. We must receive notification within 21 days of delivery to allow the couriers time to initiate an investigation. Any request made after this time to refund is entirely at our discretion. We do not guarentee photographic or GPS evidence as proof of delivery. If the courier company has noted delivery with either a POD, photograph or GPS the item will be classified as delivered.