Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If we do offer a refund it is entirely at our discretion, although we will be flexible about returns providing the timescale is not too long!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging/container.

We do not offer money back on items where the product has been used.

Money back on ‘used’ items with broken seals is entirely at our discretion.

Non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial or no refund is granted: (if applicable)

* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will refund via card reversal within 10 working days. You will receive an automatically generated as the refund is processed is actioned. Refunds are actioned during working week days Mon-Fri.

Please be aware that when we reverse card payments it can take 5-10 days to appear on your statement.

We will not refund the cost of the item if it does not reach you on our delivery timescales, whether it is Saturday delivery, express or standard shipping. We will refund the additonal delivery cost if it is on an express or a Saturday service.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your card company, it may take some time before your refund is officially posted, usually 5-10 days. Next contact your bank, please note the processing time before a refund is posted. If you have completed the above and you still have not received your refund yet, please contact us at info@floorseal.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@floorseal.co.uk to inform us.

General Shipping & Returns Process

To return your product, you should first email us to inform us that you wish to return an item. We raise a returns form and email it to you. Please place a copy within the box you are returning your item in. Couriers will not accept any item that is not packed within a box. 

Our return address is Floorseal Ltd, Unit N7, Meltham Mills Industrial Estate, Knowle Lane, (Gate 6), Meltham, Holmfirth, West Yorks, HD9 4DS.

You will be responsible for paying for your own return shipping costs. Our outgoing shipping costs are non-refundable where applied.

When shipping any item, please use a trackable shipping service and/or purchase shipping insurance. We cannot guarantee that we will receive your returned item from the courier you select. Please email the tracking information to us at Info@floorseal.co.uk

If you have opted for a paid delivery service (Express or Saturday delivery) the order must be received by us before 1.00pm on a working day (Mon-Fri). We will then send the item that afternoon. Saturday delivery options must reach us by 1pm on a Friday.

We will only refund the paid for shipping element if the delivery does not reach you within the timescale chosen. We will not refund the full cost of the item unless it is returned to us as per above conditions. We will also not pay for the cost of the return of the item. We will not refund paid for shipping delivery costs if the couriers attempt delivery and the customer is not in, or the customer refuses the item, unless damaged.

If a drop off location or Post Office has been used by the courier this is classifed as a successful delivery. The courier may require a signature for some items so may not ‘doorstep’ your item.

When an item(s) is returned we hold the right to charge a restock fee of £6.00 per item.

We are not open on a Saturday or Sunday, so no orders are shipped on these days.

Missing items or disputed deliveries

If do not receive your item within the delivery timescale please contact us by emailing us at info@floorseal.co.uk Or replying to your order confirmation which will have arrived from orders@floorseal.co.uk. 

We must receive notification within 21 days of delivery to allow the couriers time to initiate an investigation. Any request made after this time to refund is entirely at our discretion. We do not guarentee photographic or GPS evidence as proof of delivery. If the courier company has noted delivery with either a POD, photograph or GPS the item will be classified as delivered. 

If your item has been dropped at an incorrect location we will action a refund for any additional paid for shipping fee. This will be completed once the paid for delivery window has elapsed. We will only refund the full cost of the item once the item has been uplifted and return tracking information is available to the sender. Or when the courier confirms the item is lost, normally within 7 working days. If the item is delivered successfully (after a miss-drop within 7 working days) it is the responsibility of the recipient to refuse the item – or the item will be classified as successfully delivered. The above return policy will then apply. 

We endeavour to locate missing items via GPS & return the item to sender if the recipient no longer requires the item.