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Terms & Conditions

1. General Terms

All orders placed with Floorseal Ltd are subject to these Terms and Conditions. By proceeding with a purchase, the Buyer agrees to be bound by these terms.

‘Products’ refer to any goods sold by Floorseal Ltd.


2. Website Use & Disclaimer

2.1 The information, graphics, and other materials provided on this website are for general information purposes only and are subject to the terms and conditions outlined below.

2.2 Your use of this site acknowledges your acceptance and understanding of these terms and conditions. If you do not agree with them, please refrain from using this site.

2.3 Whilst Floorseal Ltd has taken reasonable steps to ensure that the information, graphics, and other materials on this website are accurate, there may be inadvertent and occasional errors or inaccuracies. Floorseal Ltd does not accept liability for such errors and recommends that users verify all information before making purchasing or business decisions.

2.4 All copyright in the information, most graphics, and other materials on this website are owned by Floorseal Ltd. The reproduction, permanent storage, or transmission of the contents of this website is prohibited without prior written consent from Floorseal Ltd.

2.5 Images on this website are for illustrative purposes only. Products may vary from those shown. Dimensions provided are approximate, and precise measurements may differ.


3. Order Acceptance

3.1 All orders are subject to approval by Floorseal Ltd and are only considered binding once confirmed. Acceptance of an order is contingent on product availability and pricing at the time of despatch, unless otherwise agreed in writing.


4. Product Use, Liability & Handling

4.1 The Buyer is responsible for determining the suitability of the Products for their intended use. Floorseal Ltd bears no liability for improper application or unforeseen consequences resulting from use.

4.2 The Buyer assumes all risk and responsibility for damages, injuries, or losses arising from the use or possession of the Products. Improper use of the product may result in damage, and customers should always read the technical data sheet and test in a small area before applying the chemical.

4.3 Upon receipt, the Buyer should open the packaging in a well-ventilated area. Whilst Floorseal Ltd takes great care to ensure the packaging is robust, minor external signs of transit handling may occur.

4.4 Some chemicals supplied by Floorseal Ltd have the potential to affect sensitive surfaces if improperly stored or handled. Unless otherwise stated, it is recommended that these products be stored in a suitable outdoor or ventilated environment rather than indoors.


5. Product Guarantee

5.1 Floorseal Ltd products have been fully tested in real-world applications and contain the correct chemical structure to ensure their effectiveness.

5.2 However, due to variables such as the type of substrate, poor preparation, weather conditions, incorrect installation, or improper application, Floorseal Ltd is unable to offer a full guarantee.

5.3 As outlined elsewhere in these terms, it is essential to read and follow all instructions carefully. If in doubt, a small test area should always be conducted before full application.


6. Warranty & Limitations

6.1 Floorseal Ltd guarantees that Products conform to the specifications outlined at the time of sale.

6.2 In the event of a defect, Floorseal Ltd’s liability is limited to replacement of the Product or reimbursement of the purchase cost, as permitted by law.

6.3 Floorseal Ltd shall not be liable for consequential damages or losses.


7. Risk & Ownership

7.1 Ownership of Products remains with Floorseal Ltd until full payment has been received.

7.2 Risk of damage or loss transfers to the Buyer upon despatch of goods from Floorseal Ltd’s premises.

7.3 In cases of non-payment, Floorseal Ltd reserves the right to reclaim Products.


8. Order Modifications & Cancellations

8.1 Requests for order modifications or cancellations will be considered but require written approval from Floorseal Ltd.

8.2 Orders cancelled while in transit may be refunded, but no delivery and handling charges will be applied.


9. Indemnification

9.1 The Buyer agrees to indemnify Floorseal Ltd against losses, legal costs, and damages arising from:

  • Buyer’s negligence or misconduct

  • False or misleading representations made by the Buyer regarding the Products

  • Failure to follow the full instructions and technical data sheet before use

  • Failure to test the product in a small area before applying

9.2 The Buyer acknowledges that chemicals should be handled with care, in accordance with all guidance provided by Floorseal Ltd.


10. Payment Terms

10.1 Payment terms shall be as specified at the time of purchase.

10.2 Floorseal Ltd reserves the right to request advance payment or impose alternative terms if necessary.

10.3 Payments must be made in GBP unless otherwise agreed.


11. Delivery & Handling

11.1 Standard deliveries within the UK are made via courier unless otherwise agreed.

11.2 If an order is lost in transit, the Buyer must contact Floorseal Ltd as soon as possible. Once the issue is verified with the courier, a replacement order will be despatched at no additional cost to the Buyer.

11.3 The Buyer is responsible for inspecting shipments upon delivery. If visible damage or leakage is apparent upon arrival, the Buyer should refuse the delivery and notify Floorseal Ltd immediately.

11.4 Floorseal Ltd accepts no liability for issues arising after the shipment has been signed for, unless a manufacturing defect is present.


12. Returns & Refunds

12.1 Unused Products may be returned within 60 days of purchase if written approval is granted by Floorseal Ltd. Returns are at the customer’s cost.

12.2 Return shipping costs will be borne by the Buyer unless the return is due to a Product defect.


13. Governing Law

13.1 These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of its courts.


14. Amendments & Entire Agreement

14.1 Floorseal Ltd reserves the right to amend these Terms and Conditions without prior notice.

14.2 These Terms and Conditions constitute the entire agreement between Floorseal Ltd and the Buyer, superseding any prior agreements or communications.


15. Privacy & Cookie Policy

15.1 By agreeing to these Terms and Conditions, the Buyer also acknowledges acceptance of Floorseal Ltd’s Privacy & Cookie Policy.